Job Description

Looking to start or grow your career in healthcare while making a real difference?

Join our team at KEDPLASMA and be part of the critical first step in plasma donation — ensuring donor safety and eligibility. As a Medical Screener, you’ll combine customer service with healthcare procedures in a supportive, community-focused environment where every interaction matters. Whether you’re welcoming new donors, taking vital signs, or assisting with the donation process, your work will directly contribute to creating life-saving therapies.

What You’ll Do:

• Greet and register donors, ensuring accurate and timely data entry.
• Guide donors through the health screening process, including reviewing self-administered health history forms and determining if further medical review is needed.
• Perform vital signs assessments (blood pressure, pulse, temperature, weight) and fingerstick blood sampling to measure hematocrit and total protein levels.
• Prepare and calibrate screening equipment according to SOPs, performing basic troubleshooting as needed.
• Monitor donor safety during the screening and donation process, identifying and reporting adverse reactions to medical staff.
• Explain the donation process, plasma center policies, and donor safety guidelines in a clear and professional manner.
• Maintain accurate donor records and ensure all documentation meets cGMP and regulatory requirements.
• Operate internal computer systems, including the National Donor Deferral Registry (NDDR) and Cross Donation Check System (CDCS), according to approved guidelines.
• Maintain a clean, organized, and well-stocked work area, including updating supply lot numbers when new lots are introduced.
• Support the plasmapheresis process by preparing collection machines, monitoring donor comfort, and assisting with disconnection procedures when needed.
• Participate in center audits by providing accurate records and compliance documentation.
• Work collaboratively with other staff to meet production goals and maintain a positive donor experience.
• Answer donor and public inquiries in a courteous and knowledgeable manner, transferring calls as necessary.

Qualifications:

• High school diploma or equivalent required.
• At least 1 year of customer service experience, preferably in a healthcare, retail, or plasma/blood collection setting.
• Clinical Laboratory Personnel license required in the State of Louisiana.
• Strong interpersonal skills with the ability to communicate clearly and professionally.
• Detail-oriented with a commitment to accuracy and regulatory compliance.
• Willingness to work flexible hours, including evenings, weekends, and holidays as needed.
• Familiarity with FDA, cGMP, and OSHA standards is a plus.