• Performs sample centrifugation, label control, completion, and inspection.
• Prepares equipment by performing PQ/calibrations and verifying required maintenance has been performed as outlined in the SOPs.
• Performs plasma and sample processing according to cGMPs, Customer Specifications, State and Federal regulations and company policies.
• Responsible for aseptic sampling and heat sealing of plasma units and timely placement of units/samples into freezer per SOPs to ensure product quality.
• Performs troubleshooting of equipment within scope of training.
• Alerts management when equipment poses a risk to donor/product safety.
• Troubleshoots equipment failures, including proper diagnosis and documentation of events to include removing and/or returning equipment to service.
• Ensures only one plasma unit and samples are properly labeled at a time and performed within the areas of unidirectional flow designated for each task according to SOPs.
• Alerts supervisor of processing flow issues.
• Provides support for casing, staging, quarantine, and QA release of all products.
• Facilitates donor flow throughout the plasma collection center with a sense of urgency, minimizing wait time by working carefully and efficiently while reallocating personnel as necessary.
• Alerts management of donor flow issues.
• Explains plasma collection center policies & rules, educates new donors on the use of therapeutic products made from plasma, donation process, tests performed, proper nutrition, donor fee structure, bonuses, center promotions, and any other information pertinent to the donor.
• Maintains alertness for donor reactions and assists with reaction and notifies appropriate Medical Staff as needed.
• Monitors freezer and refrigerator temperatures and immediately informs appropriate personnel if equipment is not functioning properly.
• Performs quality control on various laboratory equipment (e.g., freezer/refrigerator temperatures, Refractometer, HCT, PCS2 Machines, weight scales or other equipment).
• Manages product packing, and inventory within freezers for maximum efficiency.
• Controls disposition of unsuitable product with concurrent documentation.
• Assists in monitoring inventory levels including stockroom and opening and closing of lots for usage.
• Receives inventory and maintains storage area for incoming supplies.
• Prepares product shipment and verification.
• Classifies and documents the product according to donor programs.
• Tracks and records data for plasma Specialty Programs, as needed.
• Reviews donor record files to ensure completeness, accuracy, and compliance with cGMP.
• Communicates with management regarding pertinent information on work areas and continuous improvement opportunities, as needed.
• Provides high level of customer service and strives to meet all production goals.
• Ensures all donor questions are answered timely, accurately, and professionally.
• Maintains a clean, orderly, and efficient work environment and ensures sufficient operating supplies are available as needed.
• Follows all SOPs and regulatory policies and procedures, including the employee handbook.
• Responsible for remaining current on SOPs changes.
• Follows all Health Safety & Environmental and Occupational Safety and Health Administration (OSHA) policies and procedures.
• Maintains data integrity and confidentiality of all personnel, donor, and plasma collection center information.
• Answers the telephone in a courteous manner and provides information or transfer calls to appropriate personnel, as required.

Education, Qualifications & Experience

• High school diploma, or equivalent, required.
• Minimum of one-year experience in a laboratory or warehouse environment preferred.