Job Summary

Are you a proactive leader who thrives in a fast-paced, regulated environment?

Join our team as an Assistant Manager and help drive operational excellence, donor satisfaction, and team performance at our plasma collection center. In this role, you’ll support the Center Manager in overseeing daily operations, ensuring compliance, and fostering a culture of safety, quality, and care.

As Assistant Manager, you’ll be involved in every aspect of center performance—from staffing and scheduling to equipment oversight and regulatory compliance. You’ll help lead a dedicated team and ensure the center runs smoothly, efficiently, and in alignment with company standards.

What you'll do

• Promote professional customer service and donor retention through staff coaching and support.
• Ensure all center activities comply with SOPs, FDA, EMEA, and customer specifications.
• Maintain operational efficiency and fiscal responsibility in accordance with cGMP and QAP standards.
• Support special donor programs, including titer testing and antibody identification.
• Oversee completion of daily logs and records, including temperature checks and quality control.
• Collaborate with management to ensure appropriate staffing and coverage for donation volumes.
• Maintain accurate personnel records, including evaluations, training, and attendance.
• Assist in scheduling and preparing for staff changes, vacations, and absenteeism.
• Identify and address quality or compliance issues proactively.
• Monitor inventory levels and ensure adequate stock for production needs.
• Manage equipment maintenance schedules and resolve equipment issues promptly.
• Respond to freezer alarms and resolve excursions to protect product quality.
• Participate in deviation management, including documentation, investigations, and CAPA implementation.
• Perform opening and closing duties, including equipment checks, documentation, security protocols, etc.

Qualifications and need-to-know

• Bachelor’s degree in healthcare, life sciences, business administration, or related field preferred (or equivalent experience).
• Minimum 1 year of supervisory or management experience, ideally in a plasma or regulated environment.
• Knowledge of plasma operations, FDA, CLIA, and cGMP regulations preferred.
• Strong organizational and leadership skills.
• Proficiency in Microsoft Office and data entry systems.
• Ability to manage multiple priorities and maintain compliance in a dynamic setting.
• Comfortable working in regulated environments with exposure to bloodborne pathogens and cold storage.